Job Detail
Front Desk Administrator job at at old mutual
Kampala, Uganda Full-Time Not MentionedJob Description: A Temporary employee who will promote and maintain a high quality, professional and customer-centric company image to customers and other stakeholders, provide excellent client experience to customers and Business stakeholders, work as part of a team in the implementation of the customer experience strategy and the overall strategic objectives of the business and achieve the set KPIs, client retention, premium collections and business growth targets
ROLES.
- Effecting high quality engagements for walk-in clients as per the set objectives and standards.
- Responsible for always maintaining a pleasant ambience & look-and-feel of the front office.
- Cultivating pleasant customer relationships through building quick rapport, pleasant engagements & empathy.
- Developing and maintaining positive internal services and work relations with colleagues and stakeholders
- Implementing the complaint management procedure clients as enshrined in both the Customer Service Charter and Processes manual.
- Continuous business growth through up-selling and cross-selling techniques while engaging customers and generating referrals.
- Support on continuous Customer Data Quality campaigns.
- Providing support on administrative functions.
- Preparation of periodic Reports as required.
- Any other duties as and when assigned by the Line Manager.
Skills
Business, Complaint Management, Customer Data, Customer Experience (CX), Customer Relationships, Customer Retentions, Customer Service, Empathy
Education
Honours Degree (Hons) (Required)
Closing Date
29 March 2024