Job Detail

Vacancy title:
Service Support Officer

, , Management ]

Jobs at:

Housing Finance Bank (HFB)

Deadline of this Job:
Friday, January 31 2025 

Duty Station:
Within Uganda , Kampala, East Africa

JOB DETAILS:
Role Overview:
The Service Support Officer will provide first-level support for the bank’s IT systems, ensuring swift resolution of technical issues and excellent user experience.

Key Responsibilities:
• Handle IT service desk inquiries and escalate issues when necessary.
• Assist in hardware and software installations.
• Train and support users on IT tools and systems.
• Maintain IT support documentation and reports.

Qualifications and Skills:
• Diploma or Degree in IT or a related field.
• Strong customer service and communication skills.
• Experience in IT support or service desk operations.
• Proficiency in troubleshooting and problem-solving.

Job Experience: No Requirements


Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure:
Interested in applying for this job? Click here to submit your application now.
• Submit your application to:
• For More Information:
• Toll-Free: 0800 211 082
• Phone: 0771 888 755
• Note: Housing Finance Bank is regulated by the Bank of Uganda. Customer deposits are protected up to UGX 10 million.

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