Title: Hotel Receptionist job at Kaizen Hospitality
Hotel Receptionist
2025-04-21T23:14:56+00:00
Kaizen Hospitality
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FULL_TIME
Entebbe
Wakiso
00256
Uganda
Hospitality, and Tourism
Restaurant & Hospitality
2025-05-16T17:00:00+00:00
Uganda
8
Job Description Hotel Front office Assistant
We are seeking a friendly and professional Front Office Assistant to join our hotel team in Entebbe, Uganda. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. Your responsibilities will include managing reservations, handling guest inquiries, and coordinating with various departments to ensure a seamless guest experience.
Key Responsibilities:
- Guest Reception: Greet guests upon arrival, manage the check-in and check-out processes efficiently, and provide information about hotel services and amenities.
- Reservation Management: Handle room bookings, cancellations, and modifications using the hotel's reservation system.
- Customer Service: Address guest inquiries and complaints promptly, striving to resolve issues to the guest's satisfaction.
- Communication: Answer incoming calls and emails, direct them to the appropriate departments, and provide accurate information as needed.
- Administrative Tasks: Maintain accurate records of guest information, process payments, and prepare daily reports for management.
- Coordination: Liaise with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during a guest's stay.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Proficiency in hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Flexibility to work various shifts, including weekends and holidays.
Preferred Skills:
- Multilingual abilities to communicate effectively with a diverse clientele.
- Familiarity with local attractions and services to assist guests with inquiries.
- Experience with point-of-sale (POS) systems.
Working Conditions:
- Standing for extended periods during shifts.
- Working in a fast-paced environment with high guest interaction.
- Availability to work flexible hours, including nights, weekends, and holidays.
Guest Reception: Greet guests upon arrival, manage the check-in and check-out processes efficiently, and provide information about hotel services and amenities. Reservation Management: Handle room bookings, cancellations, and modifications using the hotel's reservation system. Customer Service: Address guest inquiries and complaints promptly, striving to resolve issues to the guest's satisfaction. Communication: Answer incoming calls and emails, direct them to the appropriate departments, and provide accurate information as needed. Administrative Tasks: Maintain accurate records of guest information, process payments, and prepare daily reports for management. Coordination: Liaise with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during a guest's stay.
Proficiency in hotel management software and Microsoft Office Suite. Excellent communication and interpersonal skills. Ability to multitask and remain calm under pressure. Flexibility to work various shifts, including weekends and holidays.
High school diploma or equivalent; a degree in Hospitality Management is a plus. Proven experience in a customer service role, preferably in the hospitality industry.
JOB-6806d170ab83d
Vacancy title:
Hotel Receptionist
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
Kaizen Hospitality
Deadline of this Job:
Friday, May 16 2025
Duty Station:
Entebbe | Wakiso | Uganda
Summary
Date Posted: Monday, April 21 2025, Base Salary: Not Disclosed
JOB DETAILS:
Job Description Hotel Front office Assistant
We are seeking a friendly and professional Front Office Assistant to join our hotel team in Entebbe, Uganda. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. Your responsibilities will include managing reservations, handling guest inquiries, and coordinating with various departments to ensure a seamless guest experience.
Key Responsibilities:
- Guest Reception: Greet guests upon arrival, manage the check-in and check-out processes efficiently, and provide information about hotel services and amenities.
- Reservation Management: Handle room bookings, cancellations, and modifications using the hotel's reservation system.
- Customer Service: Address guest inquiries and complaints promptly, striving to resolve issues to the guest's satisfaction.
- Communication: Answer incoming calls and emails, direct them to the appropriate departments, and provide accurate information as needed.
- Administrative Tasks: Maintain accurate records of guest information, process payments, and prepare daily reports for management.
- Coordination: Liaise with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during a guest's stay.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Proven experience in a customer service role, preferably in the hospitality industry.
- Proficiency in hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Flexibility to work various shifts, including weekends and holidays.
Preferred Skills:
- Multilingual abilities to communicate effectively with a diverse clientele.
- Familiarity with local attractions and services to assist guests with inquiries.
- Experience with point-of-sale (POS) systems.
Working Conditions:
- Standing for extended periods during shifts.
- Working in a fast-paced environment with high guest interaction.
- Availability to work flexible hours, including nights, weekends, and holidays.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure:
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